We will send out our initial documents to you generally within 24-48 hours from receiving your contract. If you do not hear from us we may not have received your contract so please do not hesitate to give us a call. Once you receive your documents we will be waiting to hear on the results of your finance application and building and pest inspection report, unless you bought at auction or the contract is not subject to these clauses see point. If you have questions prior to your due dates please contact us by email. We will respond within 24 hours, generally sooner depending on the number of settlements and clauses due on any one day. If we see a problem with a search, or another issue with your contract we will contact you immediately so there is no need to worry, we have your contract under control. If something does go wrong while we cannot fix issues out of our control we can provide you with good advice on what your rights and obligations are so you can make a decision on how to proceed.